# Refund Policy for Solo Club
**Last Updated: February 14, 2026**
## 1. Overview
Solo Club is committed to customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on subscriptions and purchases made through our Platform. We offer a structured refund process to ensure fairness to both customers and the Company.
## 2. Subscription Refund Policy
### 2.1 30-Day Money-Back Guarantee
New subscribers to any paid plan are eligible for a full refund within **30 days** of their initial purchase if they are not satisfied with the service, provided:
- The account was created less than 30 days ago
- The user has not exceeded the usage limits of their plan more than 50% during the trial period
- No refunds have previously been issued for the same account
### 2.2 Refund Process
To request a refund:
1. Contact our customer support team at support@thesolo.club
2. Provide your account information and reason for the refund request
3. Submit your request within 30 days of purchase
4. Our team will review and respond within 5-7 business days
### 2.3 Refund Timeline
- Approved refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method
- Processing times may vary depending on your financial institution (typically 3-5 additional business days)
## 3. Annual Plan Discounts
Customers who purchase annual plans receive a discounted rate. The following refund terms apply:
### 3.1 Annual Subscription Refunds
- Full refunds are available within **60 days** of purchase
- Partial refunds may be available after 60 days, calculated on a pro-rata basis
- The refund will be calculated as: (Remaining Months / 12) × Annual Plan Cost
- A flat processing fee of $10-15 may be deducted from pro-rata refunds to cover administrative costs
**Example:** If you cancel after 4 months of a 12-month plan that cost $120:
- Remaining months: 8 months
- Pro-rata refund: (8/12) × $120 = $80
- After processing fee: $80 - $15 = $65
## 4. Non-Refundable Items
The following are **non-refundable** under any circumstances:
- Custom consulting or professional services
- One-time purchases of additional features or credits
- Expired or unused promotional credits or coupons
- Affiliate commissions and payouts
- Administrative or support fees
- Service fees charged by third-party payment processors
## 5. Conditions for Refund Eligibility
Refunds may be denied or modified if:
### 5.1 Violation of Terms of Service
- The account has violated our Terms of Service
- The account was used for illegal activities or unauthorized purposes
- The account engaged in abuse of service or resources
- The customer attempted fraud or chargebacks
### 5.2 Excessive Usage
- The account significantly exceeded the usage limits of the subscribed plan
- The customer generated excessive support tickets or requests
- The account consumed more than 75% of the plan's allocated resources
### 5.3 Dispute or Chargeback
- A chargeback has been filed with the credit card company or payment processor
- Legal action is pending between the parties
- The refund request contradicts a previous dispute resolution
## 6. Refund Reason Guidelines
When requesting a refund, provide a clear reason. Common eligible reasons include:
- Service does not meet business needs
- Technical issues or problems (if not resolved through support)
- Duplicate or accidental purchase
- Change in business circumstances
- Better alternative found elsewhere
**Ineligible reasons:**
- "I changed my mind" after extensive usage
- Buyer's remorse after heavy platform utilization
- Requests for refunds to try competing services simultaneously
## 7. Upgrade and Downgrade Policy
### 7.1 Plan Upgrades
- Upgrading to a higher-tier plan is available at any time
- Payment for the upgrade will be prorated based on the remaining billing period
- No refund for upgrading to a higher plan
### 7.2 Plan Downgrades
- Downgrades take effect at the next billing cycle
- No refund is issued for downgrades
- Remaining credits may be applied to future months
## 8. Cancellation Policy
### 8.1 Subscription Cancellation
- Users can cancel their subscription at any time through account settings
- Cancellation takes effect at the end of the current billing period
- No refund is issued for partial months
- Users retain access to the Platform until the end of their paid period
### 8.2 Auto-Renewal Cancellation
- Cancellations of auto-renewal subscriptions must be processed before the renewal date
- Refunds for inadvertent renewals must be requested within 30 days of the renewal charge
- Approved refunds will be issued for unwanted renewals
## 9. Promotional Offers and Coupons
- Refunds cannot be issued for differences in promotional pricing
- Expired or invalid coupons do not warrant refunds
- One-time promotional credits are non-refundable
- Free trial periods do not qualify for refunds
## 10. Special Circumstances
### 10.1 Technical Issues
If the Platform experiences technical issues preventing service delivery:
- Customers should contact support immediately
- Service credits may be issued for downtime
- Full refunds are available if issues persist for more than 7 consecutive days
- Documentation of the issue is required
### 10.2 Billing Errors
- If an incorrect charge is identified, we will refund the overcharge within 30 days
- Customers must report billing errors within 60 days of the charge
- Duplicate charges will be refunded in full immediately
### 10.3 Account Termination by Solo Club
If Solo Club terminates an account due to Terms of Service violation:
- No refund will be issued
- All data may be deleted
- The customer may not re-register
If Solo Club terminates an account due to our error:
- A full refund (or pro-rata refund for annual plans) will be issued
## 11. Tax and Third-Party Fees
- Refunds do not include taxes or fees charged by third-party payment processors
- Customers are responsible for any taxes on refunded amounts based on local law
- International refunds may be subject to currency conversion fees
## 12. Multiple Refund Requests
- Customers who submit multiple refund requests may have their account flagged for review
- Patterns of frequent refunds may result in service termination
- Abuse of the refund policy may result in forfeiture of refund eligibility
## 13. Dispute Resolution
If a refund request is denied:
1. The customer will receive a detailed explanation
2. The customer may appeal the decision within 14 days
3. Further disputes will be handled according to our Terms of Service arbitration clause
4. Customers may escalate to their payment processor or financial institution
## 14. Contact Information
For refund requests or questions about this policy:
**Email:** support@thesolo.club
**Support Portal:** https://support.thesolo.club
**Phone:** [Your Support Phone Number]
Our customer support team is available to assist with refund requests during business hours.
## 15. Policy Changes
Solo Club reserves the right to modify this Refund Policy. Changes will be effective immediately upon posting. Continued use of the Platform constitutes acceptance of the updated policy. We will provide notice of material changes through email or platform notification.
