Go to home page

# Privacy Policy for Solo Club **Last Updated: February 14, 2026** ## 1. Introduction Solo Club ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform, including our website and mobile applications. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform. ## 2. Information We Collect ### 2.1 Information You Provide Directly **Account Registration Information:** - Name - Email address - Password - Phone number - Company name and industry - Business address - Payment information (processed through secure third-party payment processors) - Profile information **Content You Create:** - Documents, templates, and other content created using the Platform - Messages and communications within the Platform - Offers and marketing materials - Configuration settings and preferences **Customer Support:** - Correspondence, including emails, chat messages, and support tickets - Feedback, surveys, and reviews - Complaints and dispute information ### 2.2 Information Collected Automatically **Technical Information:** - IP address and browser type - Operating system - Device identifiers - Pages visited and time spent on pages - Links clicked - Search queries **Cookies and Tracking Technologies:** - Essential cookies for functionality - Analytics cookies to understand usage patterns - Marketing cookies to personalize content - Session identifiers **Usage Information:** - Features accessed and how often - Interactions with content and tools - File uploads and downloads - API usage and activities ### 2.3 Information from Third Parties - Payment processors (for transaction information) - Service providers (for verification and fraud prevention) - Social media platforms (if you connect your account) - Business partners and affiliates ## 3. How We Use Your Information We use the collected information for the following purposes: **Service Delivery:** - Creating and maintaining your account - Providing requested services and features - Processing transactions and billing - Customer support and technical assistance **Communication:** - Sending service-related announcements - Responding to inquiries - Sending newsletters (with your consent) - Marketing and promotional materials (with your consent) - Important updates and security notices **Analytics and Improvement:** - Understanding usage patterns and user behavior - Improving Platform features and functionality - Personalizing user experience - Conducting research and analytics **Legal Compliance:** - Complying with legal obligations - Enforcing Terms of Service and other agreements - Preventing fraud and illegal activity - Protecting rights and safety **Legitimate Business Interests:** - Troubleshooting and error resolution - Performance monitoring - Security enhancements - Business operations and optimization ## 4. How We Share Your Information ### 4.1 Service Providers We share information with third-party service providers who perform services on our behalf, including: - Payment processors - Cloud hosting providers - Analytics providers - Customer support platforms - Email service providers ### 4.2 Affiliates and Partners We may share information with business affiliates and partners to provide integrated services, with your consent or as necessary for business operations. ### 4.3 Legal Requirements We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, privacy, safety, or property. ### 4.4 Business Transfers In the event of a merger, acquisition, bankruptcy, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change. ### 4.5 Public Information Any information you choose to make public on the Platform will be visible to other users. ## 5. Data Security **Security Measures:** - Encryption of data in transit (SSL/TLS) - Encryption of sensitive data at rest - Secure authentication mechanisms - Regular security audits and assessments - Access controls and user permissions - Firewalls and intrusion detection systems **Your Responsibilities:** - Maintain confidentiality of your password - Notify us immediately of unauthorized access - Use strong, unique passwords - Keep your account information current While we implement security measures, no system is completely secure. We cannot guarantee absolute security of your information. ## 6. Your Privacy Rights ### 6.1 Access and Portability You have the right to access your personal information and receive a copy in a portable format. ### 6.2 Correction and Deletion You can request correction of inaccurate information and deletion of personal data (subject to certain exceptions). ### 6.3 Opt-Out You can opt out of: - Marketing communications - Non-essential cookies - Certain data processing activities ### 6.4 Withdrawal of Consent If processing is based on your consent, you can withdraw consent at any time. ### 6.5 Complaint to Authorities You have the right to lodge a complaint with the appropriate data protection authority. ## 7. Data Retention We retain personal information for as long as necessary to: - Provide services - Comply with legal obligations - Resolve disputes - Enforce agreements When information is no longer needed, we securely delete or anonymize it. ## 8. Cookies and Tracking Technologies ### 8.1 Types of Cookies We Use **Essential Cookies:** - Necessary for basic Platform functionality - Cannot be disabled without affecting service **Analytical Cookies:** - Track usage patterns - Help us improve the Platform - Collect aggregated, anonymous data **Marketing Cookies:** - Enable personalized advertising - Track marketing effectiveness - Recognize you across visits ### 8.2 Cookie Management You can control cookies through your browser settings. Disabling cookies may affect Platform functionality. ## 9. Third-Party Links and Services The Platform may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information. ## 10. Children's Privacy The Platform is not intended for children under 13. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will promptly delete it. ## 11. International Data Transfers If you are accessing the Platform from outside our primary jurisdiction, your information may be transferred to and stored in other countries. By using the Platform, you consent to such transfers. ## 12. Changes to This Policy We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by updating the "Last Updated" date and, if material, by providing notice through the Platform. ## 13. Contact Information For questions about this Privacy Policy, data requests, or privacy concerns: **Email:** privacy@thesolo.club **Mailing Address:** Solo Club, [Your Address] **Support Portal:** https://support.thesolo.club **Data Protection Officer:** dpo@thesolo.club (if applicable)